Officeworks

Reviews of Officeworks

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  The C's Added September 21, 2023

  ★ ☆ ☆ ☆ ☆
  I ordered a chair for click and collect 3 weeks ago. After two weeks was told it was in so I went to collect but they couldn't find it. Jerry, one of the Managers at Gilles Plains advised he will order a new chair for me that day (Tuesday) and offered to deliver the chair later that day or the next (Wednesday) to make up for the inconvenience. I called Thursday as no chair arrived, and Jerry tells me he definitely ordered it and he went and "checked" and then tells me "yep, order was placed Monday". This is impossible when we didn't know a new chair was needed until Tuesday. I pull him up on this and he snaps at me saying he never said Monday, he said Wednesday. Either way the new chair order was supposed to be placed Tuesday. I then call head office and they tell me that no order has been placed at all and that they would order one for me now. I then get a call yesterday after another week of waiting, saying the new chair is in so I go in last night to collect and again it was nowhere to be found AGAIN!
  .......But....Finally the chair was delivered this morning!
  Jerry is completely incompetent, a liar and I genuinely believe he couldn't care less about his customers. I am yet to receive any sort of apology from anyone at Officeworks and the senior store manager who was supposed to call me multiple times over the past week is yet to be heard from. I honestly can't beleive how hard this has been to just buy a chair.
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  Jasmine Clift Added September 19, 2023

  ★ ☆ ☆ ☆ ☆
  I am disappointed and angry. I placed an order of 6 greeting cards with their self-serve machines. I asked a staff member (I believe their name was Julie) if it would be shiny or matte, and they said matte. I picked up the order today and it was 1. shiny, 2. not even a greeting card. The 6 prints were on shiny photo paper, and rather than a blank back for writing, it looked like this (picture attached). If this is a greeting card, shouldn’t I be able to write on it? So I went back to the counter and asked about these concerns. The person on the register said “yeah, sorry, the size you selected is photo paper only.” I asked for them to be re-done and she said I’d have to edit them at home and come back. I know this isn’t true, because Officeworks staff have the software to quickly edit these and reprint them, as I did a few days ago with another order. However, the girl at the register could only say “sorry, the size you selected is photo paper.” …so why did Julie say they were matte? And why did the ordering system not prevent me from ordering this size if photo paper was the only option? And why are they advertised as “greeting cards” if you cannot even write on the back?
  
  I might have to buy some white card and stick these on with glue, so I can write on the back. But I’ll go to the post office for that because hopefully they’ll have better service.
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  Michele Miers Added September 18, 2023

  ★ ★ ★ ★ ☆
  Huge range of Stationary, Printers / Cartridges, Laptop / Tablet inc. accessories, Mobiles and accessories, Office Chairs, Craft, large selection of Kids Educational Toys, STEM toys / crafts, Artist supplies, Photo printing and custom Printing Gifts such as Photo Books, photo keyrings, mugs, etc and so much more. Love having this store so close to our Office. Always found them to be a friendly, knowledgeable and helpful Team. Very handy being able to Order Online and then a pick-up notification sometimes as quick as a couple of hours ! Easy to navigate Website. PayPal option which is a must for me. What's not to love !
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  Cara Mia Added September 07, 2023

  ★ ★ ★ ☆ ☆
  I tried calling the store to see if they had an item in stock, but no one seemed to want to answer. The message was that they're all busy serving customers... well I hung up & went there, yes some were busy, while several others were having a good old chinwag... wasn't impressed at all. Thank goodness that they had what I wanted.
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  Kitty Kat Added September 03, 2023

  ★ ★ ★ ★ ★
  Just read a negative review about their store manager, but I have to disagree. I've been helped by Amanda in the past, and had exceptional service. In fact, my company only use this store to make all our purchases now because of her attentive attitude toward her customers. I'm guessing this review is from a previous disgruntled staff member. Keep up the great work Amanda and team!
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  David Rishani Added August 05, 2017

  ★ ★ ★ ☆ ☆
  Quite a small officeworks, kodak photo machines in quite a cramped area, have to squeeze past self copy users. Has everything you need though.

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About officeworks.com.au

Office Supplies, Office Furniture, Stationery, Ink & Toner at the lowest prices | Officeworks
Officeworks is Australia's largest supplier of office and stationery products at the lowest prices everyday. Buy online or visit our stores now